Safe by design

How we keep you safe on Hello, It's Me®.

Your safety guides every part of this app. Here is how we protect you.

The app's Waiting profile review screen, explaining that every profile is checked before approval

The protections.

We check every profile before we approve it

A real person reviews each photo and every word you write. We approve only kind, respectful profiles. Unsafe ones never reach you.

We make sure every person is real

We check the email, the name, the location, and social accounts. Fake or unsafe profiles never get in.

We block harmful words in chat

The app stops a bad word before it sends. You will not see it. This works in private chats and group chats. This helps stop bullying.

We block money and photo risks

The app blocks credit card numbers and bank numbers in messages. No one sends photos in chat. This protects you from scams and upsetting content.

You report or block anyone

Tap the flag to report a message. Our team reviews and acts. You also block a user yourself. A blocked user loses all contact with you.

We keep checking after you join

We review activity on Day 3, Day 7, and Day 30. We look for kind, safe behavior and act fast on anything wrong.

We watch unsafe accounts closely

If someone acts unsafe, we flag the account, review the activity, and remove the person when needed. We do this quietly in the background.

We protect your data

The app meets HIPAA standards. Your information stays encrypted and secure.

For families and coordinators

Request safety documentation.

Tell us who you are and we will send the details. Every request goes to our team at hello@hello-itsme.com.

This request routes to hello@hello-itsme.com.